Help

How do I order a book?
How secure is buying online? 
How much will shipping cost?
How long will it take to receive my books?
Stock levels
What happens if the book I want is "Temp out of stock"?
Buying Ebooks at ISBS
How do I return a book I purchased
What is your Privacy Policy
I couldn't find the title I was looking for..
The title that I want is "Not Yet Published"
Exam Copies

 

How do I order a book?

To order a title, you must search for that title through the Quick Search box located at the top of each page. After you have found the title you wish to order, click on the title link and then click the Add to Cart button. This will send you to our secure shopping cart where you information will be collected.

If a book is out of stock or not yet available if you click on the 'Email me when in stock' button and let us have your email address we will send you a message when the book is available.

How secure is buying online?

You can shop at ISBS online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

How much will shipping cost?

US Addresses: $5.99 for the first book, $2.10 each additional book
Canadian Addresses: $12.25 for the first book, $3.95 each additional book
(individual rates only, please refer to our retail schedules for institutional rates)

How long will it take to receive my books?

We will have your web order shipped within two working days of receipt. We ship USPS to addresses in the United States and Canada. We will email you a confirmation upon shipment.

Stock Levels

We update stock levels regularly. If you wish to check availability of any title, please feel free to give us a call at 1-800-944-6190 between 8:00am and 5:00pm PST Monday through Friday. You can also place your order over the phone if you wish.

What happens if the book I want is "Temp out of stock"?

When a book is marked as Temp out of Stock, it means that we do not have any copies of the book in our warehouse. We have ordered copies from the publisher or from a local printer and are simply awaiting the next shipment.  The replenishment time varies from publisher to publisher and book to book and is usually between two and six weeks.   If you click on the "Email me when the book is back in stock" button and insert your email address we will let you know when the book is available.  If you need more accurate information on the availability of a particular title, or wish to place a multi copy order please contact us on orders@isbs.com

Buying ebooks at ISBS

Q: When will I receive my ebook?

A: You will receive an email with your ebook download link once your payment has been processed. For your security, all orders are reviewed and processed during business hours. Your order will be processed and you will receive your download link within one business day of placing your order.

Q: How do I download and view my ebook on a Mac or PC?

A: Before downloading your ebook, please be sure that you have downloaded and installed Adobe Digital Editions (free) and setup an Adobe ID.

Click here for questions about adding your ebook to Adobe Digital Editions.

Q: How do I download and view on a mobile device?

A: For iOS devices, Adobe Digital Editions can be downloaded for free from the App Store. The BlueFire app is also available on iOS.

For Android devices, we recommend the BlueFire app. The BlueFire app is freely available in the Play store. Once you have installed the app, go back to the email, click the link and the ebook will open in the BlueFire app.

Important!
You must install either Adobe Digital Editions or the BlueFire app, and create an Adobe ID in order to view these ebooks. You will not be able to view these ebooks using Adobe Acrobat.

Q: What usage restrictions are there on my ebook?
A: Our ebooks are protected with state of the art Digital Rights Management to protect our clients' intellectual property. These are the digital restrictions and allowances on our ebooks:
  • You may download the ebook onto multiple devices.
  • You may print up to 10% of the ebook every 30 days (up to 50% of the total ebook).
  • You may copy/paste up to 10% of the ebook every 30 days (up to 50% of the total ebook).
  • Read the ebook as many times as you like.
  • You may not lend, sell or give the ebook to another user.
  • You may not print or copy/paste the entire ebook.
Libraries and other institutions can find our ebooks on EBSCO and ProQuest.

    How do I return a book I purchased?

    Please call 1-800-944-6190 and our customer service representatives will help you. 

    What is your privacy policy?

    Simple: We do not share your personal information with anyone outside the company. For more information, you can view our detailed privacy policy here.

    I couldn't find the title I was looking for...

    Our title database is constantly expanding and changing. If you are having trouble finding a specific title, please contact us at 1-800-944-6190 and one of our customer service representatives will help you find the book you are looking for.

    The title that I want is "Not yet Published"

    We are simply trying to market as many of the titles that we distribute as possible. Not Yet Published titles will be available as long as we have information on them. If you click on the "Email me when the book is back in stock" button and insert your email address we will let you know when the book is available.

    Exam Copies Policy

    Exam Copies are for professors to review for possible use in upcoming courses. These are offered at a 50% discount off the list price, plus shipping & handling fees. This discount is offered on a prepaid non-returnable basis only. Quantities are limited.

    To obtain an exam copy, please fax your request to 503-280-8832, or email it to examrequest@isbs.com. The request should include: your name, address, and phone number; the class information, including name, start date, and expected enrollment.

    We will contact you with a proforma invoice (quote), so you can pay by check or credit card.